Another option is purchasing your new phones and leasing the core service package that operates them, otherwise known as a “hosted solution”. Hosted is promoted as being cost effective, but not in the long run. Your upfront costs might be lower, but as you look at the total cost of ownership for the long term, you’ll find it quickly becomes very expensive if you plan to grow.
Hosted solution providers also routinely advertise that there’s no need for service calls because all the intelligence resides elsewhere. Our customers who previously had hosted solutions tell us that wasn’t the case. Service levels vary. Remember, you’re only renting the selected features and the cost of those packages can change over time, especially as your needs become more involved.
Finally, with hosted solutions, your phone numbers aren’t really yours. You’re only renting them because your provider pays for them. If you ever need to move your phone numbers, you have limited options—and no recourse. If your phone numbers are the lifeblood of your business, be careful. With Allworx, you always have full control.